We are located at 6516 Covington Highway, Lithonia, GA. We are between the intersections of Dekalb Medical Parkway/ Covington highway and Wellborn Road/ Covington Highway, just passed the Aldi. See Contact page for more info.
2. What payment options are accepted?
We now accept Visa, Mastercard, Amex, Discover, Google & Apple Pay. If you are not able to complete payment through the site, alternative methods include Zelle:[email protected] , Venmo:@Royalstyleinc , Cashapp:$Royalstyleinc , or over telephone: 770-837-9034. Contact by telephone to complete process if selected any alternative method.
3. How do I know my order was submitted successfully ?
Once we receive the order and payment, your order will begin processing and we will reach out to you through email. Please pay close attention to your email for updates and in case we need you to confirm any information. If we cannot verify any of the shipping information or payment, we will not be able to process your order.
4. I am having issues submitting payment.
If you are having any issues submitting payment, please contact us through any method, and look out for a response. If you do not receive a response within 48 hours, please send another message or try another method. If we do not receive any notification of the situation, we will hold your order for up to a week without payment. Please keep in mind, we have a physical location and will continue to process orders that we receive payment for, so it is possible for items to run out of stock.
5. I want to cancel my order.
If an issue or concern arises that we can help, we would like to attempt to resolve, so please feel free to reach out. If you decide to cancel your order, please contact us immediately. If you have already sent payment and your order has NOT been shipped, contact us immediately AND if your selected payment option has a request funds option, use it. If your order has already been shipped, we will not be able to cancel your order.
6. I want to return or exchange an item I bought.
Due to COVID-19, we have increased precautions and requirements concerning returns and exchanges. We are currently not accepting any returns or allowing exchanges. If you have a special circumstance, please contact us.
7. A product I bought looks a little different upon receival.
We will always do our best to represent an item as true as possible. Please keep in mind that lighting conditions during the time product pictures are taken may affect how an item's image may appear. If you feel you may have received an incorrect item, please reach out to us immediately with pictures of the what you received and requested.
8. Do you ship products outside of the US?
We are currently not providing shipping to consumers outside of the United States. Please check back for updates.
9. What are your COVID-19 Precautions?
Safety is our highest priority. All staff must constantly wear a facemask and frequently use hand sanitizer throughout the day. All staff health is regularly monitored and employees are required to stay home if they feel sick. We have regularly scheduled disinfecting of surfaces in the location. We handle all products with care and do our best to lessen the number of people items come in contact with. We make sure all products are sealed before leaving our location if being shipped.
10. How do I reach customer service?
We provide many contact options. You may stop by our physical location, call our location at 770-837-9034, or use the Contact Us form feature on the Contact page.
11. I noticed a problem on your site or would like to make a suggestion.
Please contact us through the Contact Us form option at the bottom of the Contact page.